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Publications

  • S. Desa, T. Munger. "A Representation-Based Methodology for Developing High-Value Knowledge Engineering Software Products: Theory, Application, and Implementation". ASME Journal of Computing and Information Science in Engineering, 2013.
  • Chunye Wang, Ram Akella, David Hinnant, Srikant Ramachandran. "Knowledge Extraction and Resuse within "Smart" Service Centers". SRII Global Conference 2011, San Jose, California, March 2011. (http://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=5958085)
  • Chunye Wang, Ram Akella, and Srikant Ramachandran. "Hierarchical Service Analytics for Improving Productivity in an Enterprise Service Center“. Proceedings of the 19th ACM International Conference on Information and Knowledge Management (CIKM'10), Toronto, Canada, October 25-29, 2010. (http://portal.acm.org/citation.cfm?id=1871590)

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